Eligible returns and exchanges
We accept eligible returns of defective and non-defective merchandise and also accept exchanges. A non-defective request may involve a change of mind, personal preference, or selection of the wrong item.
Non-defective merchandise must be new, unused, in its original condition, and accompanied by the original packaging, tags, and included accessories. A request must be submitted within 30 days after delivery.
Damaged, incorrect, or incomplete orders
Damage, defects, an incorrect item, missing components, or a material difference from the description may also be reported. Include the order number, checkout email, an explanation, and photos or video of both the item and packaging when the issue is visible.
Mail return process
Returns are completed by mail. A free return label is included in the package, no restocking fee is charged, and merchandise must not be mailed without authorization and the applicable instructions.
Refunds and exchanges
Once a refund is approved, it is processed to the original payment method within 10 business days. Exchanges depend on current inventory, so an unavailable replacement may require another resolution.
Approval and return postage
Contact us first and do not mail an item without authorization. After approval, we issue a free prepaid return label and cover eligible return shipping; no restocking fee applies. Requests may be made within 30 days after delivery for qualifying defective or non-defective merchandise, including a change of mind, preference change, or wrong option, and exchanges are accepted subject to stock.
Custom goods, gift cards, final-sale items, and opened food, perishable, intimate, or hygiene-sensitive goods may be excluded from non-defective returns where lawful, but that never removes remedies for damage, defects, contamination, wrong items, missing pieces, or material misdescription. Provide the order number, checkout email, explanation, and clear item-and-packaging photos or video for a problem claim. Approved refunds go to the original payment method and are processed by us within 10 business days; financial institutions may take longer to post them. Cancellation may be requested before fulfillment or shipping, after which this return process applies.
Email: tyaaliya5527@gmail.com
Mailing address: 347 SW Oak St, Portland, OR, 97204, United States
Phone: (971) 769-8679